Transfer types

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The following are types of transfer in Enswitch. Taking in combination with each other, there are a lot of possible permutations.

Methods:

  • Features.conf attended transfer
  • Features.conf blind transfer
  • SIP REFER attended transfer
  • SIP REFER blind transfer
  • SIP 302 redirection
  • Asterisk AMI redirect (eg web control panel)
  • Call park
  • Holding slots

Party:

  • Transferred by calling party
  • Transferred by called party

Call status:

  • Transferred call was answered when transfer starts
  • Transferred call was ringing when transfer starts
  • Transfer destination was answered when transfer completes
  • Transfer destination was ringing when transfer completes

Features:

  • Direct to telephone line
  • To telephone via queue or hunt group (adds a Local dial)
  • External destination
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