Security Considerations

Technical:

• Disallow routes to countries that customers don't need, especially high fraud countries.
• Set a daily spending limit and maximum concurrent calls limit for all customers.
• Requiring long password lengths for phones and people.
• Change the SSH port from 22 to something non standard.
• Use iptables to lock out countries where you do not have customers.
• Set Asterisk servers to use non default ports for SIP like 5065 instead of 5060.
• Make sure all handsets have a username and password which are not the devices default.
• Monitor servers with a tool like Zabbix, Nagios, or Cacti to alert if there are more calls than expected.

Some systems have tools like SIPSentry to automatically block brute-force SIP attacks.

Secure provisioning with a solution such as:

• Use the source IP setting in Enswitch telephones
• Restrict access by user-agent
• Restrict access to a privately used domain
• Use HTTP basic authentication

Non-technical:

• Educate customers on choosing good passwords.
• Have contracts to make sure the right person pays if they are hacked and run up a huge bill.